Residents asked to tell police about experiences with 101 and 999

Sunday 29th May 2022 10:00 am
Police car with lights and sirens.
Police car with sirens. (Pexels )

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Residents of West Mercia are being asked to take a few minutes to tell police chiefs about their experiences of the 101 and 999 services.

The Police Contact Survey runs until midnight on Sunday, June 26.

Participants are being asked a series of questions testing their understanding of emergency and non-emergency reporting systems, as well as newly emerging ways of contacting the police, like web chat, online forms and messaging over social media.

Police and Crime Commissioner John Campion said: “I commend the control room staff for their dedicated work at being the first point of contact for many in their time of need. I have held the force to account on a number of occasions seeking reassurance that the high demand is met and that they are answered in a timely and appropriate manner.

“Reporting to 101 and 999 remains a challenging area of business for police forces. The needs of those making contact must be understood and forces must prioritise those most in need, meaning contact about routine items is sometimes not responded to as quickly as people would like.”

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