The only not-for-profit water company in England and Wales has submitted its proposed business plan for 2020-25 to Ofwat – the water industry regulator – which, if approved, will result in a record £2.3 billion investment over the five years and a £22 reduction on the average household bill (before inflation).

The Business Plan has been shaped by its biggest ever customer engagement programme with detailed input from 40,000 customers, and builds on the £2 billion investment between 2015 and 2020 and a decade of below-RPI annual price increases.

The company serves more than three million customers across most of Herefordshire and Wales, and parts of Deeside and Cheshire. Welsh Water is the only non-shareholder water company in England and Wales. This means it reinvests the profit it makes to benefit its customers. A total of around 40,000 customers fed into the development of the plan over two years, including their first ever youth board and ‘Have Your Say’ consultations.