A RESIDENTIAL home has been turned around after the owners stepped up to run it again following a poor assessment.
Rosedale has been owned by Mr and Mrs Menon of Autumn Days Care Ltd since 2006, and the family took management back into their own hands in December last year following the departure of the former manager and an “inadequate” rating.
Husband and wife team, Gaurav Menon and Shweta Singh worked closely with the existing staff group and expanded the team with new recruits.
Gaurav told the Gazette how proud he was that his staff had turned around the rating from “inadequate” to “good”.
He focussed closely on the regulatory requirements whilst his wife, Shweta Singh, a former director of cabin services at Qatar Airways, carried out a role as director of service delivery for Rosedale Retirement Home.
Close regular supervision and support led to a change and improvement within the staffing group. A positive and inclusive work culture was fostered with the aims of developing a welcoming environment, ”a home away from home”.
The care home has seen a large increase in demand since the new management team took over in December, accepting both private and local authority funded residents.
Those in their care enjoy trips into the community with dedicated carer escorts, a wide variety of home cooked meals prepared by their experienced chef, and lots of in house activities, delivered by a dedicated and robustly trained care staffing team.
Rosedale in Ross-on-Wye provides 24-hour personal care for older persons with dementia or with physical disabilities associated with old age.
Single rooms with en suites are located on the ground floor and most of these rooms provide access to a secure courtyard.
Residents have access to the full range of community health and social services including GPs, dentists, district nurses, and other healthcare professionals.