Dear Editor,

Last Wednesday, May 23rd, whilst my wife ordered food in the café, I stood in the kiosk queue at Morrison’s to purchase the newspapers.

The top story in the Ross Gazette caught my eye and made me realise that we had parked without paying. We have shopped at Morrisons and used the café twice a week ever since they took over the store many years ago and this was the very first we knew about the new system.

There has been no advanced publicity, no leaflets and no signs. My wife went out to the machine but had to collect her reading glasses first before she could read the tiny letters on the buttons.

On Saturday, alone on this occasion, I set out for the store as usual but realised that I had only one pound coin, ostensibly for the trolley as usual. Therefore I could not park at Morrisons. So I went to Monmouth instead where I parked free, had a meal and shopped without fuss.

I fear Morrisons has lost two ultra-loyal and long-lasting customers because the management has contrived a solution to a problem which puts normal, law-abiding, customers at the bottom of their list of considerations, and forgot to tell them about it.

Dr Noel Meeke MBE

Ross-on-Wye