Madam, Do we as a nation, write to newspapers when things go wrong but fail to praise when praise in well and truly called for?
Your recent correspondent had a poor experience when she needed medical help 'out of hours', one feels for her. But there are times when the help afforded by the NHS far exceeds what we might expect, or feel our due - mine is such an experience.
My husband was diagnosed with terminal cancer in April. He wanted to die in his own home. In the four months he was ill the NHS provided him with absolutely first class care.
Hereford Supply Services brought in a hospital bed, bed table, commode, air cushion and a Zimmer frame. Dr Leeman at Pendeen surgery came regularly, the practice nurses called once, twice and even three times daily, everyday. Macmillan nurses visited regularly and Marie Curie nurses came in two or three nights a week to make sure I got a good night's sleep. The carers from Hands came night and morning to dress or change him and on one occasion, when he fell from his bed at 4am and I was unable to lift him, a call to Primary Care brought a doctor from Hereford within half an hour.
This help was given cheerfully and efficiently and made sure his dignity was respected.
I am sorry for your bad experience, Madam correspondent, but the NHS at its best is second to none, and we had the very best.
Pamela Jones, Ross