Dear Editor,

(This is a letter which has been sent to Mr David Potts, the CEO of Morrisons).

Myself and many other of your customers are very disappointed in your lack of publicity for the introduction of paid parking in Ross-on-Wye.

We are not generally opposed to it, as it will ensure that only customers use it, however the lack of advance information was outstanding for a company that spends millions on publicising and marketing to entice us into the stores.

Most customers only found out about it when they saw the machines and hesitated about what to do. Even the staff did not seem to have been given advance notice and were taking considerable irritation at the check-outs.

Surely this is not the way to treat loyal customers or your staff? Someone needs a rocket for poor planning and someone needs to apologise throught the local papers who covered the story. The Ross Gazette contacted you but no one seemed concerned about saying sorry, and that can go a long way.

There are alternatives in Ross, Aldi and Sainsbury, and I know that many of your customers have looked at them as an alternative. You could help to bring them back. The ball is in your court as they say.

Mike Dinnick

Ross-on-Wye