CUSTOMERS across Wales and Herefordshire are being invited to help shape the future of Dŵr Cymru Welsh Water as the company launches the largest customer engagement programme in its history - Your Water. Your Voice. Our Future.The initiative will help shape Welsh Water’s long-term strategy, ensuring future investment and priorities reflect what matters most to the communities it serves.

It brings together customer workshops, an open online survey and the creation of a new Customer Panel, giving customers a direct and lasting voice in how Welsh Water plans and delivers its services in the years ahead.

The consultation forms a central part of Welsh Water’s vision of fostering thriving communities by providing world-class water services. Feedback will directly inform the company’s new long-term strategy and capital and operational plan, helping shape decisions on investment, customer service, environmental improvements and the delivery of water and wastewater services over the next 25 years.

The consultation comes as Welsh Water embarks on a significant period of change, with record investment planned over the next five years to improve services, protect the environment and build greater resilience for future generations.

Alun Shurmer, chief strategy and stakeholder officer said: “We’re making important decisions about the future of Welsh Water—where we invest, how quickly we deliver improvements and how we balance today’s needs with those of future generations. The views of our customers must be at the heart of those decisions.

“We’ve already spoken to customers across Wales and Herefordshire, and now we want to hear from thousands more people.

“Every customer experiences our services differently, so whether it’s the reliability of your water supply, protecting the environment or the support we provide, we want customers to help shape the decisions we make.”

The survey is available online at dwrcymruplans.com. It takes around five minutes to complete, all responses are anonymous and customers have until September 30 to share their views.