West Midlands Ambulance Service rang in 2017 with the busiest day the Trust has ever faced. During January 1st WMAS received no fewer than 4,629 emergency calls, a staggering 807 more than the next busiest day, which was January 1st, 2011. It rounded off an incredibly busy festive period for the Trust.

For the five day period running from Thursday, December 29th to Monday, January 2nd, the Service took 18,583 calls compared to 15,933 for the same period in 2015-16; that equates to a 16.6% rise in call numbers for the five days.

However Herefordshire was the area with the least number of calls to the Ambulance service. On December 30th there were 101 compared to 813, and on New Year’s Eve there were 88 calls around the county of Herefordshire, compared to 841 in Birmingham. On New Year’s Day there were 1138 calls in the Birmingham area and 134 in Herefordshire.

Whilst the evening of New Year’s Eve and the early hours of New Year’s Day were filled with alcohol related calls including assaults, falls and unconscious patients, the majority of calls during the five days were for people who were unwell with the likes of breathing difficulties, chest pains and falls.

Trust Chief Executive, Anthony Marsh, said: “I am very grateful and proud of all the staff and volunteers that worked through this period. While the majority of people were enjoying time with family and friends, my staff were working 24 hours a day to keep the public of the West Midlands safe.

“Over the years we have developed incredibly detailed plans and made preparations for this incredibly busy period. Once again, that planning has paid off and we have met this challenge and continued to provide a very high standard of service to patients.”