The NatWest Ross-on-Wye branch will be closing next year as the number of customers visiting the branch on a weekly basis has fallen to just 53.
A spokesperson for NatWest told the Gazette that the branch will close on June 27th, 2018.
They said: "Since 2012 we have seen the way in which people use NatWest Ross-on-Wye branch change dramatically, with now 85% of customers already banking in other ways locally.
"Transactions in NatWest Ross-on-Wye branch have reduced by 45% since 2012 with now only 53 customers visiting the branch on a weekly basis. 56% of customers are now choosing to bank digitally with us on a regular basis instead.
"We are communicating with our customers affected by the closure and proactively contacting vulnerable customers and regular branch users. We have extended the time between announcing our decision and the branch closure to six months; this has been done so that we can ensure our customers have enough time to consider the right banking options for them and to give us time to support them one-to-one during the transition.
A new specialist taskforce of NatWest TechXperts will be set up dedicated to supporting customers with training and support with digital skills until the branch closes.





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